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    NDIS


    Our products may be eligible for NDIS reimbursement. We've had many customers who's had successful reimbursements but please contact NDIS to confirm if you're eligible.

    How to place an NDIS order?

    Self Managed 
    Place an online order and we will automatically email you an invoice for you to submit to NDIS for reimbursement.

    Plan Managed 
    Please send us an email - hello@pureplushaustralia.com.au
    with the following details:

    1. Full Name: 
    2. Shipping Address:
    3. Phone number:
    4. Email address: 
    5. NDIS Participant Name:
    6. NDIS Number: 

    We will send you an invoice for you to provide to NDIS. Once we have received payment from NDIS, we will dispatch your goods and send you an email confirmation.

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    Our office and warehouse is located in Brisbane, QLD.

    All of our goods advertised online are in stock in Brisbane. We dispatch orders sameday if the order is placed within Mon-Fri before 12pm AEST.

    Once your order has been dispatched, you will receive a tracking number via email or sms. Please allow 1-2 days for tracking information to be updated on the couriers website. You can track the progress of your package with the courier and on the day of delivery a signature will be required unless if you have organised otherwise with the courier. Delivery times will vary depending on your location. Generally delivery is around 1-5 business days. Please check the couriers website for transit times from Brisbane.

    Visa, Mastercard, American Express, Shop pay, Apple Pay, Google Pay, Afterpay and Klarna. All payments are processed securely through SSL encrypted connection.

    Please view this page for more information regarding NDIS CLICK HERE

    Yes, we offer a 12 month warranty.
    All of our products are made of high quality materials.

    Vacuum reguarly. Spray and spot clean permitted. Machine wash on gentle setting if size permits. Hang dry only and do not tumble dry.

    Your mat is compressed and packed tight for delivery. Once unpacked, please allow 3-7 days for the mat to expand back to normal size and for the creases to flatten out. To speed up the process of expansion, steam or iron the mat on a low heat setting.

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    Didn't find your answer?

    Our customer service will be happy to help you.

    Same Day Dispatch

    Order by 12pm and we will dispatch your order the same business day!

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    Free Shipping Australia-wide

    Best Quality & Service

    Designed in Australia and made from the highest quality materials.

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